Terms of Service

Shipping & Returns


We have a standard 24-48 hour turnaround time for processing all outgoing orders. Anytime between this 24-48 window, your order will be shipped. When your order is shipped, you will receive tracking information via the email address on file. If you do not receive tracking information within 48 hours, contact us at tribeauti@tribeauti.com for immediate attention.
 NOTE**( The processing timeframe is subject to change due to high volume, sales or holidays.) No shipping is done on weekends or holidays. All orders processed on weekends will be shipped the next business day. We do NOT ship to Military bases, PO boxes, FPO’s or APO’s.

No refunds will be issued for refused or abandoned shipments.

MIRACOMB offers a 24-month window for refunds or exchanges on defective hair tools subject to the terms of our warranty. Please review our warranty to determine if your product is eligible for the return process, then reach out to our team via our contact and a member of our customer service team will be in touch to resolve the matter. Questions about the Returns & Refunds Policy should be sent to us at tribeauti@tribeauti.com.